Refund policy

We really hope you’re happy with your order but we understand that sometimes things don’t work out. If all or part of your order arrives damaged, please contact us via email as soon as you can and please supply us with photos of the damage. Please email silverrosehome@hotmail.com along with your order number. This must be done within 2 working days of you receiving your order.

If you would simply like to return your order for a refund, please notify us in writing by emailing us, you must do this within 2 working days of receiving your order. 

Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty. Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.

All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged so that it can be sold again.

Returns should be made within 2 days or emailing us to request a return order.

We do not cover the cost of postage in your refund so you will only be refunded for the item you have returned and not the postage cost.